Frequently asked questions 2017-04-03T15:41:16+00:00

Our SafeBOXes „Warschauer Str.“

– Hands free for Party!

SAFETY FIRST

Store your valuables, your mobile phone or camera, your backpack or your bag in our 7-ton steel-safe!

ELECTRICITY

Charge your mobile phone, camera, batteries or your powerbank. All our lockers have a 230 volt socket!

2 LOCKER SIZES

Choose between two locker-sizes! Size M with 25cm x 14cm x 38cm (WxHxD) or size L with 25cm x 45cm x 38cm (WxHxD).

24H OPEN

You have access to your locker whenever you want! Our service staff is 24 hours for you and for your locker onsite.

Rent your locker for your festival now! 

JETZT BUCHEN
What happens if I don’t pick up my included items? 2017-04-03T12:53:36+00:00

In you don’t pick up your intems, you have to bear the costs for the return. In addition, we charge a processing fee of EUR 30,00. The processing fee as well as the shipping costs are due as prepayment immediately.

Where can I get contact-person in an emergency? 2017-04-03T13:02:48+00:00

Our service staff is available 24 hours a day. You will find our staff at the check-in counter.

What should I do if I loose my locker key? 2017-04-03T13:07:28+00:00

If the key is lost, please contact our service staff immediately. We will exchange the lock. In this case, we retain the key deposit of EUR 10.00. If you continue to use the locker, a deposit of EUR 10.00 will be charged again.

Are my valuables safe and how are they monitored? 2017-04-03T13:08:28+00:00

Our locker systems are built of robust steel and are equipped with certified metal locker modules. In addition, during the opening hours, our service staff is always present.You locker is insured against fire, lightning, explosions, burglary and predatory extortion once up to 500 €.

What is the key deposit? Can I pay it only in cash? 2017-04-03T13:09:30+00:00

The key deposit is EUR 10.00 and must be paid  for each locker separately at the festival at our check-in point. The deposit is paid in cash – but depends on the festival’s payment system at the end.

How do I get my locker key? 2017-04-03T13:10:37+00:00

You get the key at our check-in point. On presentation of the ticket and an identification document (identity card, or driving license), as well as the key deposit of EUR 10.00, you will receive the key for your booked locker.

What do I have to bring to charge my devices? 2017-04-03T13:11:40+00:00

Each locker is equipped with a normal 230 V socket. So you need the charging cable for the corresponding device (mobile phone, tablet or camera battery), which is equipped with a power plug for sockets.

What kind of electrical connection have the lockers and what equipment can I use to charge them? 2018-04-10T13:23:58+00:00

Each locker is equipped with a normal 230 V household socket. Please notice that the power of the socket is limited to 15 Watt in the locker M and L, so only smartphones, tablets and camera batteries can be charged. It is also not allowed to connect multiple smartphones, tablets or camera batteries at the same time in the lockers M and L.

In the lockers High-Voltage M and High-Voltage L the sockets are limited to 90 Watt, so there you are able larger electronic devices.

What can I store in the locker? 2017-04-03T13:12:46+00:00

In the case of our storage specifications, we observe legal provisions for the storage of goods. These prohibit the accommodation of dangerous (eg inflammable), perishable, illegal items. All items not covered by the above categories may be placed in the lockers.

Can I charge multiple devices at the same time? 2018-04-10T13:28:23+00:00

 

The simultaneous connection of several devices in the locker L and M is generally not allowed, because the sockets are limited to 15 watt. If you still connect a multiple plug, the fuses will jump out and there is no power available. In the lockers High-Voltage M and High-Voltage L, you can use a multiple plug as long as the connected devices do NOT exceed 90 watt in total.

 

IIs it possible to hire a locker on site? 2017-04-03T13:16:36+00:00

Yes, that is possible, provided that have free lockers available on site. Just use the convenient wayand you’re your locker online now.

Can I rent several lockers for my friends at once? 2017-04-03T13:18:34+00:00

Yes, it is possible to hire several lockers at a time. However, for reasons of liability and insurance, we need the personal details for each rented locker, such as the name, address, date of birth of the tenant.

How does online booking work? 2017-04-03T13:22:55+00:00

With our online booking, we offer you a simple and convenient way to book a locker before the festival starts. Just choose your desired festival and preferred locker size. After booking you will receive a confirmation as well as a download link for your ticket by e-mail. Just bring the printed ticket , your ID card and 10 Euro deposit to the festival. At our quick check-in point you get your key without long queuing.

How do I get my locker ticket? 2017-04-03T13:23:55+00:00

After booking and paying the ticket, you will receive a confirmation e-mail. This email contains a download link for your personal locker ticket.

Hinter Safeboxen.de und den dazugehörigen mobilen Schließfachsystemen für Events, die wir ganz liebevoll „Warschauer Str.“ nennen, steht das Team von BigBoxBerlin.
Wir sind Deutschlands erster Full Service Anbieter im Upcycling von multifunktionalen Seecontainern. Mit unserem Team und zahlreichen Partnern entwickeln, designen und konstruieren wir moderne Event-, Gastronomie-, Arbeits- und Wohnarchitektur.

Jeder Seecontainer hat unseres Erachtens eine zweite Chance verdient. Bei unserem Upcycling-Prozess werden gebrauchte Seecontainer zu hochwertigen Architektur-Produkten aufgearbeitet. Diese Wiederverwertung sieht nicht nur super aus, sondern spart auch wertvolle Rohstoffe und Energie unseres Planeten.